SUPPORT
Everything you need to know before, during, and after your journey.
01 — Booking & Payments
How do I book a tour?
Choose your tour, pick a date, and send us a booking request through the tour page. A travel designer will confirm availability and finalize the details with you within one working day.
Which payment methods do you accept?
Can I reserve now and pay later?
Will I receive a booking confirmation?
02 — Before You Travel
What's included in the tour price?
Every tour page lists exactly what's included and what's not — from accommodation and local transport to meals and entry tickets. If something isn't listed, just ask us before booking.
Do I need a visa or travel insurance?
How large are the groups?
When is the best time to book?
03 — Cancellations & Changes
What is your cancellation policy?
Cancel free of charge up to 30 days before departure for a full refund. Cancellations 14–30 days before departure receive a 50% refund; within 14 days, bookings are non-refundable.
Can I change my travel dates?
What happens if a tour is cancelled by Trevana?
Can someone else take my place?
04 — On the Tour
Who will be guiding my tour?
Every Trevana tour is led by a local expert who lives in the destination — not a guide reading from a script. They know the hidden corners, the best tables, and the stories behind every street.
Are your tours family-friendly?
Are meals included?
What if I need help during my trip?

START PLANNING
Still have questions?
Our travel designers reply within one working day.