LEGAL
Privacy Policy
Last updated: July 14, 2026
01 — Who We Are
Trevana ("we", "us") operates this website and the tour services offered through it. Our registered office is at 14 Bedford Street, Covent Garden, London WC2E 9HE, United Kingdom. This policy explains what personal data we collect, why we collect it, and the choices you have. For any privacy-related question, you can reach us at info@trevana.com.
02 — What We Collect
We collect the information you provide directly to us: your name, email address, and phone number when you submit a booking request or contact form; your travel preferences, chosen dates, and group size when you request a tour; and your email address when you subscribe to our newsletter. We also collect limited technical data — such as browser type and pages visited — through the analytics described below.
03 — How We Use Your Data
We use your information to respond to your booking requests and inquiries, to arrange and deliver the tours you book, to send you booking confirmations and essential travel updates, and — only if you have subscribed — to send our newsletter. We do not sell your personal data, and we do not use it for automated decision-making.
04 — Legal Bases
We process your data under the following legal bases: performance of a contract (managing your booking), legitimate interest (responding to inquiries and improving our services), and consent (newsletter subscriptions and non-essential cookies). Where processing is based on consent, you may withdraw it at any time.
05 — Third-Party Services
Our website uses a small number of third-party services that may process limited data: Google Maps to display location maps, our payment providers to process transactions securely (we never store your card details), and our email service to deliver newsletters and booking correspondence. Each of these providers operates under its own privacy policy, and we share only the data necessary for them to perform their function.
06 — Cookies
We use essential cookies to make the website function and, with your consent, analytics cookies to understand how visitors use the site. You can control or delete cookies through your browser settings at any time; disabling essential cookies may affect how the website works.
07 — Your Rights
Under data protection law, you have the right to access the personal data we hold about you, to request its correction or deletion, to object to or restrict its processing, and to receive it in a portable format. You can also unsubscribe from our newsletter at any time using the link in every email. To exercise any of these rights, email us at info@trevana.com — we respond to all requests within 30 days.
08 — Retention & Security
We keep booking data for as long as necessary to fulfill your tour and meet our legal obligations, after which it is securely deleted. Newsletter data is kept until you unsubscribe. All data is stored on secure, access-controlled systems, and transmissions to our website are encrypted.
Questions about your data? Contact us — we're happy to help.